Return Policy

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At 8Seasons.com, we guarantee 100% satisfaction. If you are unhappy with the products you have received, please see the following instructions:

(1)Defective Products:

All defective products can be replaced for good ones or get refund. If you have received defective items, please contact us within 30 days after you receive the goods. After we confirm the problem, we will send you good replacements or refund you.

(2)Non-defective Products:

Products that are not defective can be returned for refund or replacement, even if return the goods simply because of your personal reason instead of 8Seasons-related reasons, but must apply within 10 days from the arrival date of shipment. Please kindly note that customer should be responsible for return shipping costs and taxes caused，so please kindly contact us before you send items back.

The following information are required when you reflect the problem:

Order number
Items number
Quantity
Image of defective items if possible

If you have any question regarding return policy, please feel free to contact us: service@8seasons.com.

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A: We will test products from different factories from time to time. If the test is passed, we will add REACH labels to make customers feel more assured. Products that are not labeled do not mean that they have not passed the test, but that they have not been tested yet. Because we have many products, if each one is tested, the cost will be higher. If you have any requirements, you can contact our sales for further confirmation. Of course, we will continue to do this product testing work, so more products will be labeled with REACH labels in the future.

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A: We test based on the dimension of "factory". For example, we will randomly test one product with the same material and craftsmanship from the same factory, and then these products will share the same certificate.

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