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1) Q: What are the changes in the product categories on the 8seasons.com?

A: In order to focus more on providing high-quality finished accessories, we have decided to adjust our product line to focus only on Stainless Steel and Brass Gold-plated products (mainly finished jewelry). This way we can provide you with more exquisite finished products. If you need jewelry and accessories made of other materials, please visit our sister site Doreenbeads.com, which has a rich selection of jewelry & ccessories.

2) Q: Is there any after-sales service for discontinued products purchased on 8seasons.com?

A: Of course, all products purchased on the 8seasons website still enjoy our after-sales service guarantee, including return and exchange policies and customer support.

3) Q: Do I need to re-register my account on Doreenbeads.com?

A: No, you can log in to Doreenbeads.com directly with your 8seasons.com account.

4) Q: Will my shopping cart, wishlist, order records, etc. be automatically migrated to Doreenbeads.com?

A: Yes, your shopping cart, wishlist, order information, address book and personal account information will be synchronized to Doreenbeads.com.

5) Q: Can I still enjoy the same VIP discount on Doreenbeads.com?

A: Yes, you will enjoy the same VIP discounts and benefits at Doreenbeads.com as at 8seasons.com.

6) Q: I am a Club member, is it still valid in Doreenbeads.com?

A: Yes, you can still enjoy the same club benefits at Doreenbeads.com. If you are not a member currently, you can also join at Doreenbeads.com, the rules are the same as 8seasons.com.

7) Q: Will my account manager change after the transition to Doreenbeads? How can I reach customer service after the transition?

A: No, your account manager will remain the same. You're welcome to reach out through Doreenbeads'official email, or you can continue contacting us via 8Seasons'official email as before. Rest assured, your dedicated support team will stay unchanged.

8) Q: Can I find the order record I placed on 8seasons.com in Doreenbeads.com?

A:
1) If you have the same email address for both your 8seasons.com and Doreenbeads.com accounts, you can log in using your 8seasons.com username and password, then your shopping cart, wishlist, order information, address book and personal account information will also be merged. You can check the order information on Doreenbeads.com and 8seasons.com at the same time.


2) If your account email address on 8seasons.com is different from that on Doreenbeads.com, then choose any account to log in, and please contact us for specialized processing of merging the information of your two different accounts.

9) Q: Does Doreenbeads.com also have WEEKEND deals?

A: Yes, Doreenbeads.com also has a weekend promotion of US $0.99 every week.

10) Q: If I have comments or suggestions about the redesign, how can I contact you?

A: If you still have questions or concerns, please feel free to contact us: service@8seasons.com.

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1. As a new customer, what kinds of coupons can I use?
2. Why can't I use my coupon? How to use coupons?
3. How to place an order on your site?
4. How do I quickly add products to a new order?
5. How to use the new filter function?
6. How do you charge shipping fee?
7. Can I get a big discount for shipping fee?
8. Can you help customize item with my logo?
9. Which kinds of payment methods do you offer?

10. What is the processes of "Vacuum Plating"for stainless steel products? What are their advantages?

A: This is a process of electroplating. It is a green and environmentally friendly technology. The advantages are: 1) Uniform coating with high gloss, 2) Variety of colors to mimic different metal appearances, 3) Environmentally friendly with no harmful gas emission.

11. Why do some products have REACH labels in their titles, but others do not?

A: We will test products from different factories from time to time. If the test is passed, we will add REACH labels to make customers feel more assured. Products that are not labeled do not mean that they have not passed the test, but that they have not been tested yet. Because we have many products, if each one is tested, the cost will be higher. If you have any requirements, you can contact our sales for further confirmation. Of course, we will continue to do this product testing work, so more products will be labeled with REACH labels in the future.

12. Why are the products on the certificates of some products different from those in the listing?

A: We test based on the dimension of "factory". For example, we will randomly test one product with the same material and craftsmanship from the same factory, and then these products will share the same certificate.
13. Can I get a free catalog from you?
14. We offer engraving services
15. If I do not satisfied with the parcel I received, how do I return?
16. How can I purchase from your USA warehouse?
17. Contact us: Mail to: service@8seasons.com
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